About This Privacy Policy

The Oast House respects your privacy and aims to handle personal information fairly and responsibly.

This policy applies to information collected through this website and to personal information provided when making reservations, seasonal menu bookings, quiz bookings, function enquiries or other enquiries connected with The Oast House.

Information Collected When You Visit The Website

When you visit the website, limited technical information may be collected automatically as part of the normal operation and security of the site.

This may include information such as your IP address, browser type, device information, pages visited and information contained within website server logs.

This information may be used to operate, maintain and secure the website and to investigate technical problems or suspected misuse.

Cookies

The website may use cookies or similar technologies where these are necessary for the website to operate or where they support particular website functions.

Further information about cookies used by the website can be found on our Cookies page.

Why We Use Booking Information

Information supplied through a booking form is used to identify your reservation and to manage the service you have requested.

This can include confirming your booking, contacting you about the reservation, recording the number of guests, preparing menu choices, managing deposits, dealing with amendments or cancellations and contacting you where clarification is required.

Contact details provided for a booking are not automatically added to a marketing list simply because you have made a reservation.

Diner Information

Some seasonal booking forms ask the person making the reservation to provide information about other members of their party. This may include diner names, whether they are an adult or child and their menu selections.

If you provide personal information about another diner, you should make sure that they are aware that their information is being supplied to The Oast House for the purpose of managing the booking.

Allergens And Dietary Information

Booking forms may provide space for you to tell us about allergens, dietary requirements or other relevant food requirements.

We use this information only where it is relevant to the booking and to help the pub understand and respond to the requirements you have provided.

Information about an allergy or medical dietary requirement can reveal information about a person's health and may therefore receive additional protection under data protection law.

Please provide only information that is relevant to the booking and food service required.

Seating And Other Requests

You may also provide seating preferences or other requests relating to your visit.

These details are used to help manage your reservation. Although The Oast House will do its best to accommodate requests, submitting a preference does not guarantee that it can always be provided.

General Enquiries And Functions

If you contact The Oast House through the website, by telephone, email or another communication method, we may use the information you provide to respond to your enquiry.

Function and event enquiries may include details about the type of event, preferred dates, guest numbers and other information you choose to provide about your requirements.

How We Use Personal Information

Personal information may be used where reasonably necessary to:

• Process and manage bookings
• Respond to enquiries
• Contact you about a reservation or request
• Send confirmations or booking updates
• Manage amendments and cancellations
• Prepare seasonal menu choices
• Record and manage deposits
• Deal with function or event enquiries
• Maintain appropriate administrative records
• Operate and secure the website
• Deal with complaints or disputes
• Meet legal or regulatory requirements where applicable

Lawful Use Of Your Information

Where you ask The Oast House to provide a service, make a reservation or deal with an enquiry, personal information may be used because it is necessary to take steps at your request or to provide the service you have requested.

Information may also be used where The Oast House has a legitimate reason to do so, such as administering bookings, maintaining appropriate business records, responding to enquiries, operating the website or dealing with disputes.

Where consent is required for a particular use of personal information, that consent may be withdrawn subject to the requirements of data protection law.

Who Can Access Booking Information

Personal information is available only to those who reasonably need access to it for the operation of The Oast House, administration of bookings or technical support of the website and its booking systems.

This can include appropriate members of staff and service providers involved in operating or supporting the website.

Sharing Personal Information

The Oast House does not sell personal information.

Information may be shared with organisations providing services on behalf of The Oast House where this is reasonably necessary for those services to be provided, or where disclosure is required by law.

Website Hosting And Technical Support

Service providers involved in hosting, maintaining or supporting the website may have limited access to information where this is necessary to provide technical services.

Access for technical purposes should be limited to what is necessary to perform the relevant service.

Keeping Information Secure

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

Access to booking and customer information should be limited to people who require it for legitimate operational or technical purposes.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and for any legitimate administrative, accounting or legal requirement.

Booking information may therefore be retained for an appropriate period after the reservation or event has taken place before being securely deleted when it is no longer required.

Information about allergens or other special requirements should not be retained for longer than reasonably necessary for the booking for which it was supplied, unless there is a legitimate reason to retain it.

Marketing

Making a reservation, submitting a seasonal booking form or contacting The Oast House does not automatically subscribe you to marketing communications.

Where marketing communications are offered separately, you can choose whether to receive them and can withdraw that choice where applicable.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to personal information held about you.

These may include rights to request access to your information, ask for inaccurate information to be corrected, request deletion in certain circumstances, object to certain processing or ask for processing to be restricted.

Some rights are subject to legal conditions and exemptions.

Questions Or Concerns

If you have a question about this Privacy Policy or how personal information connected with a booking is handled, please contact The Oast House.

You can also raise concerns about the handling of personal information with the UK Information Commissioner's Office.